Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

You will be responsible to pay for shipping costs both ways + a 10% restocking fee.

To start a return, you can contact us at support@wallpanels.com.au. 

If your return is accepted, we’ll give you instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted.

Inspect Before You Install

It is your responsibility to thoroughly inspect all wall panel products before installation begins. Please verify the product type, quantity, dimensions, model number, color, and dye lot consistency across all boxes before proceeding. Once panels are installed, they cannot be returned or exchanged for any reason. Installation constitutes acceptance of the product.

Reporting Damage

Inspect all boxes carefully when your order arrives. Any damage or shortages must be reported at the time of delivery for freight orders, or within 7 business days for parcel shipments. Contact us promptly with photos of any damaged materials — claims cannot be processed without photo documentation.

Keep all damaged materials until we confirm they can be disposed of. If damaged product is discarded before we authorize it, replacement panels cannot be sent.

Installer Responsibility

We are not responsible for any loss or claim resulting from faulty installation. It is the customer's responsibility to verify the credentials, references, insurance, and qualifications of any installer before work begins. Ensure your installer reviews the product and confirms it is correct and undamaged before starting.

Installed Product

Once wall panels have been installed, they cannot be returned, exchanged, or refunded for any reason, including color variation, style, or sizing concerns. If you have any doubts about a product, do not install it — contact us first. Ordering a sample before committing to a full order is strongly recommended.

Colour & Dye Lots

Wall panels may have natural variation between batches and dye lots. We recommend purchasing all panels needed for your project in a single order to ensure consistency. We are not responsible for colour or dye lot differences between separate orders.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wallpanels.com.au